At Drenovation Private Limited, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy carefully.

1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:

The product must be returned within 7 days of the purchase date.
The product must be unused, in its original condition, and in the original packaging.
Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Refundable Items
The following items are non-refundable:

Custom or personalized products.
Products damaged due to misuse or improper handling.
Clearance or final sale items.

3. Refund Process
To initiate a refund, contact us at +94711500300 with your order details.
Once your request is reviewed, you will receive instructions for returning the product.
After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

4. Refund Method
If approved, your refund will be processed as follows:

For payments made via credit/debit card and cash-on-delivery (COD) purchases refunds will be issued via bank transfer.
Please allow 14 business days for the refund to be processed.

5. Shipping Costs
Customers are responsible for return shipping costs unless the product received was defective or incorrect.
Original shipping charges are non-refundable.

6. Exchanges
If you received a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or provide a refund as appropriate.

7. Contact Us
For questions about our refund policy, please contact us:

Drenovation Private Limited
No 24, Rahulapura, Madiwela, Kotte, Sri Lanka
Email: info@drenovation.lk
Phone: +94711500300